Return policy

Please feel free to contact us and tell us the details! We will process your request as soon as possible. You must call us on 06 56 42 42 42 or send a complaint to our email, Facebook or WhatsApp. It is also necessary that you add photos of defective or damaged products. If the products are damaged during transport, a photo of the condition of your package upon receipt will be required. Depending on your preference, you have the possibility to choose between: another product or reimbursement according to your method of payment. In the event of an approved complaint, you must send / return the product. In the event of a complaint, the return costs are borne by Palmarya.

Contact our customer service to make the return or exchange easy and convenient for you. You have the option of being refunded the amount you paid for the product after returning it or exchanging it for another product of your choice. The products you want to return must be unopened, undamaged and the original packaging must not have been unsealed. You must call us on 06 56 42 42 42 or send a complaint to our email, Facebook or WhatsApp. We recommend that you return the products in their transport packaging. If you do not have the transport packaging, you can use any other cardboard packaging that can be transported. The refund package must include all order documentation that was submitted with the first order. Make sure that you pack the products carefully so that they are not damaged during transport. Please note that the images of the Goods on the Site are illustrative and do not constitute a representation of the properties of the Goods (eg the packaging of the Goods may differ due to packaging change by the manufacturer).